“Problem: Due to decentralized operations, Time Warner Cable’s recruiting processes — including online assessment tests — for high-volume, customer-facing positions were varied, contributing to a less-than-ideal candidate experience and first-year employee turnover, and exposed the organization to risk of poor quality of hire.
Solution: Time Warner Cable expanded and automated online assessment testing (like TTI’s TriMetrix), candidate communications, and developed analytics to demonstrate how standardized assessment increased the likelihood of hiring high performers.”
Read the details of how Janet Manzullo, Time Warner’s VP of Talent Acquisition, transformed their selection process. “We don’t do our candidates or our hiring managers any favors if we put new hires in a job they can’t do well,” she said. “We’re making sure we have the most-qualified talent pool, and we are leveraging our assessment tools and data to do just that.”
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